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Don Page

Monday 9th November 2009

Stream

Tips & Techniques

Time

13.30-14.10

Title

Introduction to ITIL & ISO/IEC20000

Presenter

Don Page
Marval

About the Presentation

If you’re new to the ITSMF, ITIL or ISO/IEC 20000 this is the session for you.

 

This session will provide you with a practical, pragmatic and business focused overview of ITIL and ISO 20000 & how it will contribute to the success & bottom line of your business.

 

Spoken in plain English, with no techno babble; from one of the industry’s acknowledged thought leaders and experts in ITSM.

About the Speaker

Don has worked on nearly 300 ITIL aligned & ISO 20000 projects.

Responsible for putting his own organisation though ISO 20000 certification.

 

Don is the co-author of ITIL v2 and ISO 20000, fellow of ISM & receiver of the prestigious ITSMF Lifetime Achievement Award.