itSMF UK - James Finister

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Thursday, 17 May 2012

Tuesday 10^th November 2009
Stream	The Human Factor
Time	10.05 - 10.45
Title	Don't upset the Chef
Presenter	James Finister Woolston Ltd
About the Presentation	The secret of world class ITSM? Truly exceptional people. What skills does a class leading ITSM need? Is skill the same as talent? How do you attract talented people? How important is talent in changing IT culture? How do you manage, develop and retain the true stars of service management? These are some of the questions this session will address. Be warned that some of the answers are extremely challenging.
About the Speaker	James Finister is a service management consultant and auditor with over twenty years of global practical ITSM experience covering both the private and public sector. His views are sometimes iconoclastic and challenging but always driven by a desire to produce results rather than engage in academic debate. Despite which he was a reviewer for the Service Transition volume of ITIL V3, and is a member of the BSIs ISO/IEC 20000 committee.