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Monday 9th November 2009 |
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Stream |
Facing the Future |
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Time |
13.30 - 14.10 |
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Title |
ITIL V3 - The Opium of IT Service Management? |
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Presenter |
Kevin Holland
NHS
Brenda Peery
Tractare |
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About the Presentation |
For many years Opium was widely used to reduce pain. It worked and was seen to work, but didn't remove the true cause of the pain. Is ITIL often used in the same way, reducing the pains of IT without addressing the root cause? Research shows that few organisations go beyond implementing the service desk, perpetuating spend on this particular painkiller. When ROI is an absolute must, how can you justify developing ITSM beyond the basics? This presentation will highlight true costs of the "painkillers" in order to illustrate the value of implementing the pro-active aspects of the service lifecycle. It will help you to justify investment in ITIL V3 to your CEO, and create the most beneficial path to the future. |
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About the Speaker |
Kevin Holland - Kevin has worked in IT and service management for over 25 years, specialising in the introduction and improvement of IT services using techniques such as Lean. He is currently the Head of Service Quality Improvement for the NHS National Programme for IT. Kevin is well known for giving thought provoking presentations at service management events. He is an active member of the APMG V3 examination board, ITIL V3 CAB, and the BSI ISO 20000 committee. He is also involved in the development of publications on all aspects of IT Service Management and in developing service management professionalism in the public sector.
Brenda Peery - Brenda L. Peery is an experienced IT Service Management Architect, developing and implementing strategies for effective IT Services & Programmes with business and IT leaders in demanding environments. She is an ITIL Expert, MSP Practioner, and accredited ITIL V3 instructor, and is involved in the development of V3 publications and qualifications |
