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About the Presentation |
Humans (individually or in groups) are fuzzy, nebulous and difficult to predict. The lofty aims of many a service management project has been frustrated by the seemingly capricious or illogical nature of homo sapiens.
There is however one hundred years of science to help to deal with this aspect. Occupational psychology - or the study of people in work contexts - has accumulated a large body of knowledge in areas including; culture, motivation, change, performance, teamwork and effective learning interventions.
We discuss why drawing on this accumulated scientific knowledge may have beneficial outcomes on service management projects. |
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About the Speaker |
Peter Johnson has over 25 years of IT experience from across the spectrum of disciplines. He has worked at small and large organisations including Bain & Co, IBM, Reuters, BT, Orange, Virgin Atlantic and Kleinwort Benson (as was). He holds a Psychology degree from Sussex University and has been ITIL certified since 2001. He has recently been studying Occupational Psychology on a Masters programme at the respected Institute of Work Psychology at Sheffield University while working on a major UK service contract. |
