Tuesday 10^th November 2009

Stream

Facing the Future

Time

11.15 - 11.55

Title

Presenter

Richard Huntley & Keith Poulter
Centrica

About the Presentation

How can IT be a major contributor and supporter of the business in these challenging times? Focussing on the end user has become more and more critical for the survival of the IT organisation. How can we tackle the complexity of a multi-business organisation, in a multi sourcing context and multi vendor technological landscape while remaining simple, easy and effective in the eye of the Business end user? How can IT appear to act as one team for the benefit of the Company brand and deliver end to end quality services. Centrica is moving forward with that objective and has developed a unique and innovative Business to IT alignment model that will be presented in this session.

About the Speaker

Richard Huntley - As a qualified ITIL Expert, Richard Huntley has worked in IT operations for 23 years in a diverse range of mainly technical roles from Mainframe operations, helpdesk, outsourced operations and networking for organisations including Galileo International, Compaq and HP.

During the last 12 years he has focussed on automated operations services and proactive enterprise management with hands-on experience establishing mission critical operations centres for round the clock support making full use of available technology to drive operational efficiencies and improved service levels. Richard has been with Centrica for the last five years where his role is focussed on delivering the critical applications.

Keith is a highly experienced Project Manager specialising in the Oil & Gas and Construction industries.  Projects have ranged from upstream on the North Sea rigs to downstream operations for British Gas and Centrica.  Over the past 12 years his focus has been on delivering, and managing teams delivering, IT infrastructure, Service Delivery restructuring and outsourcing projects.  In addition, he has operational experience gained through managing a number of Service Delivery teams including Service Level Management, Capacity Management and Release Management.