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About the Presentation |
According to ITIL version 3, "The Service Catalogue is an important tool for Service Strategy because it is the virtual projection of the service provider's actual and present capabilities... It serves as a service order and demand channeling mechanism... It acts as the acquisition portal for customers, including pricing and service-level commitments, and the terms and conditions for service provisioning."
Wherever you are in your ITIL initiative, the Service Catalogue can provide the foundation for defining services and communicating with business customers and users. Yet to be effective, the Service Catalogue must be understood, embraced, and used by the business.
Attend this session to hear a step-by-step approach to designing and rolling out an actionable IT Service Catalogue - while avoiding common pitfalls. Participants will see example real-world Service Catalogues in production today and adopted by leading Fortune 500 corporations and some of the most prominent IT organisations in the UK. |
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About the Speaker |
Steve Badger has over 16 years experience in IT, both in IT Operations and in the ITSM industry. Steve is responsible for solution consulting and regional alliances for newScale in EMEA and has worked with many leading European and global organisations on their Service Catalogue and Service Portfolio Management initiatives. Prior to newScale, Steve held the position of Solutions Architect at BMC Software specializing in the Remedy product lines and ITSM domain expertise. Steve also has an operational background managing IT for major global organisations.
Steve is an engaging and dynamic speaker who draws on real world experience in how to achieve success with a Service Catalogue programme. He has presented on this topic at several recent ITIL events, including local UK itSMF events, itSMF e-Symposium for EMEA (November 2007), and at a Pink Elephant briefings in South Africa. |
