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itSMF UK Bookshop

itSMF UK Bookshop

 

 MAY SALE! !

 SALE

 

 New SFIA Handbook

 SFIA - a pocket overview is a new publication from SFIA Foundation member itSMF UK. It is designed as an aid to those evaluating or learning about the framework, and as a handy portable reference source for all those working in IT-focused roles - including individual practitioners, managers, consultants, trainers, and service or product suppliers.

SFIAOutlined 

The latest edition of our publications catalogue in PDF can be accessed here

All publications can be ordered on-line through the website. Members receive discounted prices (larger discounts are available on bulk purchases). For more information contact publications@itsmf.co.uk.

 

IMPORTANT: If you are renewing your membership and ordering publications in the same transaction, please renew membership first in order to obtain discount prices on books.

 

 

Service Level Management: a Practitioner's Guide 

NEW SECOND EDITION !

SLM Practitioners Guide

Complete with CD of sample SLAs, Service Catalogs and other documents

 

 

itSMF UK RECOMMENDS…

Special recommendations

Books discussed in ServiceTalk Journal

ITIL core titles

 

Order your Foundation Exam Starter Kit Today ! !

  StarterKit2011Small

NEW UPDATED EDITIONS ! 

Recent publications

 

Working the Crowd

 

 

 

ITIL Capability pocket guide offer - OSA, SOA, PPO and RCV

 

osa

 

ITIL Foundation Handbook 2011 

 

2011FoundationHandbook 

 

Written by itSMF UK and used by 123,000 Foundation students worldwide! 

                       

 

    

 

The ITIL Lifecycle Suite - made for sharing!

To find out how to provide online access to the ITIL V3 core books

and ITIL Live across your department or organisation,

contact publications@itsmf.co.uk

 

Planning and Achieving ISO/IEC 20000 Certification   

The definitive pocket guide to the standard - fully revised and just £6.80! 

 

 

Publication Categories

 itSMF UK does not recommend or endorse the books sold through this website unless specifically stated in the product description.

If you wish to purchase a publication that you cannot find on our website, please contact us at publications@itsmf.co.uk or 0118 918 6500 and we will be happy to provide it for you if we can - with member discounts where available.