What Does Studying Music Have To Do With Shift Left and ITSM?
When I was younger I learned to play the piano and the drums. I was often bored and irritated by the need to learn scales for the piano and ‘rudiments’ […]
Change at the Top for AXELOS
AXELOS have announced that their CEO Peter Hepworth is moving up from his current position to head a new group within parent company Capita (which includes AXELOS itself). Taking over […]
New Challenges and Solutions – New Faces, New Energy and Enthusiasm
I was delighted and proud of our achievement this week in delivering a new and invigorated ITSMF UK conference. The team worked tirelessly – including our contractors and the hotel. […]
Only a Week Until ITSM15
It’s now only one week until our annual ITSMF UK Conference & Exhibition – #ITSM15. I look forward to seeing many new and familiar faces there – members, delegates, visitors, […]
Profile, Engagement and Effectiveness at itSMF UK
I’m delighted to be taking on the role of CEO for ITSMF UK for the next six months. Since this was announced I’ve received tremendous support from across the industry, […]
Are We the Wrong People to Work in IT
We now hear regularly that we are now in the ‘retail’ phase of IT evolution (see The Quantum Age of IT ‘Charles Araujo). Essentially the idea is that IT has […]