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Our next South West and Wales regional event will take place at the Land Registry offices in Plymouth, and the agenda for this event can be viewed below.
With a focus on “Agile Service Management” the event will provide an opportunity for members to gather with other practitioners to share experiences, listen to guest speakers, and discuss key service management issues. It will also feature a brief itSMF UK update.
Time | Agenda Item | Presenter | Duration |
---|---|---|---|
09:30 - 10:00 | Registration & Refreshments | 30 Mins | |
10:00 - 10:10 | Introductions | Simon Hodgson and Mal Young | 10 Mins |
10:10 - 10:30 | Welcome to the Land Registry | Spenser Arnold | 20 Mins |
10:30 - 11:15 | Continuous Convergence: How ITSM and DevOps Learn to Love Each Other | Barclay Rae | 45 Mins |
11:15 - 11:30 | Refreshment Break | 15 Mins | |
11:30 - 12:15 | How the Land Registry have Integrated Agile into Their ITSM Working Practices | Hayley Butler | 45 Mins |
12:15 - 12:30 | itSMF UK Update | Barclay Rae | 15 Mins |
12:30 - 13:15 | Lunch | 45 Mins | |
13:15 - 13:55 | War Stories: the Service Management Challenges of a SaaS Migration | Neil Adams | 40 Mins |
13:55 - 15:25 | Workshop - Agile Service Management | All | 90 Mins |
15:25 - 15:30 | AOB/Wrap-Up | Simon Hodgson and Mal Young | 5 Mins |
This event is free for all itSMF UK members.
If you are not an itSMF UK member, contact us at [email protected] to find out how you can attend, or find out more about membership by clicking here.