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Working Together for Better Service Management

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itSMF UK is the country’s leading membership association for service management professionals. Members range from individual service management practitioners to large multinational organisations – examples of which can be seen below. itSMF UK and its partners provide members with the knowledge, education, assets, and capabilities required to improve both their service management activities and the business outcomes they result in.

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ITSM25: ANNUAL CONFERENCE

With more than 50 presentations from across the industry, ITSM25 on 10th-11th November will again offer great content and networking opportunities.

Having sold out at Reading for the last two years, we are excited to announce we’ll be moving to Stadium MK, Milton Keynes! The event will be all about networking and interaction, from the welcome reception on Sunday evening to the many breakout options and discussions, and of course our Professional Service Management Awards dinner on Monday.

Topics covered at ITSM25 include AI & ITSM; cyber resilience; customer experience; sustainability; service integration; enterprise service management; service transformation; agile and DevOps; service design; reducing complexity; change, problem, and major incident management; and humanising ITSM.

Book before the end of September and enjoy our Summer Sizzler discount!

More about ITSM25

PSMA25: ANNUAL AWARDS

PSMA25 offers a great opportunity to highlight the achievements of IT service management individuals and teams, whose skills, commitment and imagination have marked them out for special recognition.

Nominations for the ITSM Team of the Year, Service Innovation, Customer Experience, Young ITSM Professional, and Ashley Hanna Contributor of the Year awards are now closed – watch this space for details of the PSMA25 finalists.

Check out the details here.

MANAGING YOUR SKILLS

The Professional Skills Management Framework (PSMF), based on SFIA8,  is a practical competency management platform that helps members to build a practical view of their own skills and capabilities. The latest version, based on SFIA 8, includes a whole range of tools for self-assessment, skill gap analysis, and profile building, all for free. Why not give it a go?

Learn More

PEOPLECERT ITIL CPD POINTS

itSMF UK are delighted to announce that members will automatically earn PeopleCert ITIL CPD points for attending events!

MORE DETAILS HERE

UPCOMING EVENTS

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02 July 2025
IT Service Design: Journey towards efficient IT Services
Learn More
08 July 2025
XLA25 - Experience Management & XLAs
Learn More
17 July 2025
Digital Transformation Business Simulation
Learn More

LATEST BLOG POSTS

Should we include UX/UI in IT Service Design?
June 23, 2025
|
BY Chevonne Hobbs
Read More
Happy first birthday to the itSMF UK mentorship programme!
June 16, 2025
|
BY Caroline Wyatt
Read More
AI in recruitment: finding the right words
May 27, 2025
|
BY Simon Rolley
Read More

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ITSM24 – Annual Conference & Awards

This year’s line-up is probably our best ever, two days packed with speakers from organisations including Barclays Bank, BT, Direct Line Group, DLA Piper, DWP, Equiti Capital, IPO, Irwin Mitchell, ITV, MoD, MS Amlin, NHS England, Open University, Pearson, Prolific, Square Enix, and Vodafone.

BOOK YOUR PLACE TODAY!

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ITIL Case Study Event

Event – ITIL Case Study Day

Network with other members over popcorn and burgers, and enjoy a day of service management content and case studies from PeopleCert, BT, DWP, and University of Birmingham.

18 September, 09:30 – 16:30

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Event – Experience Management & XLAs

Open to all and FREE for itSMF UK members, join us on the 4 July at Mercedes-Benz World for XLA24!

04 July, 09:30 – 16:00

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