ITIL 4: Digital and IT Strategy, or DITS for short, is the last book to be released in a series of five books, each with a different set of global authors. There is an associated 3-day DITS course, which includes in-class practical assessments and an exam. This blog provides an overview of frequently asked questions on the DITS book, including why it’s an essential read for digital leaders, and a summary of some of my favourite topics.
Erika started her career as a Microbiologist turned Program Manager and discovered a passion for improving how organisations manage the flow of work, deliver great products and services, and better serve their customers. In 2006, she founded BEYOND20, a Digital Transformation consulting and training firm based on ITIL, DevOps, Agile, Lean, and other “best practice” frameworks. Erika works with leaders in global organisations as a Digital Strategy facilitator and coach. Over the years, she has led several successful technology implementation initiatives and has helped organisations find more success with their Digital Transformation efforts. Erika is an avid blogger, speaker, and advocate of expanding opportunities for women and minorities in technology. Erika calls Washington, DC home; and when not at work, you may find her reading, sailing, or performing improv comedy.