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Online Event – Launching the NEW Communities of Practice

January 25, 12:00 pm - 1:30 pm

The NEW itSMF UK Communities of Practice, first announced at the ITSM2020 Conference, will provide the opportunity to bring together like-minded professionals to focus on areas of common interest and allow members to explore new ideas, challenge and discuss Service Management principles, practices, toolsets and frameworks.  Initially there will be 3 Communities of Practice: Strategy & Planning, Design & Transition and Management of Service.

Along with Claire Burn, Director of Member Groups, the Community Chairs would like to invite you to join them for this information sharing session on 25th January where they will explain how the Communities will operate, what they will cover and importantly, how you can register to get involved!

Each Chair has prepared a short video for you to watch in advance of the day and these, along with further information, can be found on the new Communities of Practice page.


TimeSession Details
12:00 - 12:05Welcome & Introductions - Claire Burn, Mark Burgess, Richard Oliver & Cristan Massey
12:05 - 12:15Refresh on the Communities of Practice - Claire Burn
12:15 - 12:25Review proposed single Terms of Reference for Communities - Richard Oliver
12:25 - 12:30Review Community of Practice roles - Mark Burgess
12:30 - 12:40Strategy and Planning Introduction & Feedback - Mark Burgess
12:40 - 12:50Design and Transition Introduction & Feedback - Cristan Massey
12:50 - 13:00Management of Service Introduction & Feedback - Richard Oliver
13:00 - 13:15Aligning attendees to Communities - All
13:15 - 13:30Next steps and action plan - All
13:30Event Close

Delivery Platform

This online event will be delivered using the Zoom platform – you can test your compatibility here.

How much does it cost?

Places are available to itSMF UK members for FREE.

Not yet a member? You’ll be shown a price of £165 + VAT which includes an ‘Individual’ level annual membership.  To find out about other membership levels, benefits and costs please click here.

online remote


January 25
12:00 pm - 1:30 pm
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itSMF Events Team
+44 (0)118 918 6500
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