SM Forum – SIAM

Service Integration and Management (SIAM) has seen significant advancements over the past decade. This SM Forum brings together a distinguished line-up of industry leaders and practitioners with experience in this area, offering case studies from different sectors and delving into the 2025 SIAM Body of Knowledge (BoK). With SIAM practices shaping service delivery in many organisations, this event offers a timely and very relevant update.

AGENDA

The Evolution of SIAM – Claire Agutter and Stephanie Ward, Scopism

As SIAM models mature, service integration is transcending its operational roots. With strong foundations in place across their supplier ecosystem, organisations are turning their attention to strategic SIAM, including their sourcing strategy, ESG targets and enabling innovation. In this session, Scopism’s Claire Agutter and Stephanie Ward will present:

• The history of SIAM
• How SIAM is evolving and benefits it is delivering
• Enterprise SIAM approaches
• Feedback from the global SIAM community

This session will also include a sneak peek into the 2025 SIAM Body of Knowledge refresh, and what to expect.

SIAM and Experience Management

Details TBC – update from the joint working group of XLA Institute and Scopism.

Creating Policy for a Complex SIAM Ecosystem – Caroline Harding, Ministry of Defence

Learn about the journey the Operational Service Management team undertook to combine the approach for service management for services outside of the SIAM ecosystem as well as those within it.   Understand how the controls and standards were designed to be proportionate with the level of integration and the tools that were implemented to support all consumers of the new policy.

Implementing a Global SIAM Team – the Journey to date – Neil O’Reilly, Primark

Overview of the journey to date to consolidate SIAM & MIM Teams, spanning multiple vendors and operating in a complex and dynamic environment, into a single Global SIAM function.

Delivery Platform

This online event will be delivered using the Zoom platform.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 4 ‘Professional Education’ ITIL CPD points for attending this event – more details available here.

How much does it cost?

Places are available to itSMF UK members and non-members for FREE.

BOOK YOUR PLACE