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Webinar – Getting started with ITIL 4 Digital & IT Strategy

January 14, 1:00 pm - 2:00 pm

The long-awaited publication “ITIL 4: Digital and IT Strategy” was recently released; and Lead Editor and Author, Erika Flora, will be joining us to discuss several of the book’s key topics, including: developing a digital strategy, crafting a compelling vision for digital change, nurturing an innovative culture, and leading teams through volatile and uncertain times.

Join us for this informative session which will also include time for Q&A.


Erika started her career as a Microbiologist turned Program Manager and discovered a passion for improving how organisations manage the flow of work, deliver great products and services, and better serve their customers. In 2006, she founded BEYOND20, a Digital Transformation consulting and training firm based on ITIL, DevOps, Agile, Lean, and other “best practice” frameworks.

Erika works with leaders in global organisations as a Digital Strategy facilitator and coach. Over the years, she has led several successful technology implementation initiatives and has helped organisations find more success with their Digital Transformation efforts. Erika is an avid blogger, speaker, and advocate of expanding opportunities for women and minorities in technology. Erika calls Washington, DC home; and when not at work, you may find her reading, sailing, or performing improv comedy.

Delivery Platform

This webinar will be delivered using the ClickMeeting platform (technical requirements).

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.


Not bought the book yet?

You can pick up your copy of ITIL 4: Digital and IT Strategy from the itSMF UK bookstore here (with a special 20% discount for members).


January 14
1:00 pm - 2:00 pm
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Online Delivery


itSMF Events Team
+44 (0)118 918 6500
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