Webinar – Exploring current ITSM trends

The world of IT Service Management (ITSM) is evolving at a rapid pace, join this webinar to learn about all essential trends shaping ITSM in the coming years.

This webinar provides a comprehensive overview of key developments and trends in ITSM, including AI/GenAI in ITSM, Humanising IT, Observability, FinOps, SBOM, Compliance by Design, Zero Trust, Digital Experience Management and XLA, Product-Centric Operating Models and many more.

After attending this webinar, you’ll be fully up-to-speed with all trends and developments that play a vital role in the future of managing digital – and more importantly, understand the impact of these development to your organisation.

Presenter

Rob Akershoek is senior IT Management / DevOps architect at DXC and Co-Chair of the IT4IT Forum within The Open Group. He was acknowledged as one of the Top 25 Thought Leaders in 2024 published by HDI. He is architecting the new IT organisation combining standards, practices, and concepts such as the IT4IT standard, TOGAF, Scaled Agile Frameworks (such as SAFe), Agile Development, SCRUM, Site Reliability Engineering (SRE), DevOps and Continuous Delivery, Security Management with established IT service management methodologies (ITIL 4). 

Delivery Platform

This webinar will be delivered using ClickMeeting.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.

REGISTER NOW!

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