Webinar – IT Service Design – Journey towards efficient IT Services

Have you been thinking about how to make your IT teams work more efficiently and effectively to reduce waste? Are you worried you’re not capturing the true cost of the IT Services you’re delivering? Do you need to improve customer satisfaction and are trying to find ways on how to resolve issues and measure continuous improvement?

IT Service Design Journey Mapping is one special tool that can help you identify these issues, and help you work on a plan that will transform your business. In this session,  Chevonne Hobbs will show you how to create a Journey Map, and the key datasets that need to be captured that help you see what is happening today v’s where you need to be tomorrow and help you on the path toward meeting your desired goals and strategy.

ANNOUNCEMENT: We’re thrilled to officially launch our Service Design Community of Practice! Join us on the 02 April as we announce our plans for the coming months – launch event details and registration can be found here.

Delivery Platform

This webinar will be delivered using ClickMeeting.

PeopleCert ITIL CPD Points

itSMF UK members will automatically earn 1 ‘Professional Education’ ITIL CPD point for attending this event – more details available here.

How much does it cost?

This event is FREE for all itSMF UK members.

If you are not yet an itSMF UK member, you’ll be shown the individual member annual fee once you click on register now – or you can find out more about membership by clicking here.

Please register using the link below and access details will be sent to you 48 hours before the webinar start date. A recording of the webinar will be available here 24 hours after the live event.

REGISTER NOW!

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