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January 2021

Webinar – Getting started with Value Stream Mapping

January 28, 1:00 pm - 2:00 pm
Online Delivery
Free

This webinar will explain what a value stream mapping event is and is not, how to create and facilitate it and how to make the plan of next actions come to life the very next day.

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February 2021

Online Masterclass – Problem Management

February 11, 9:30 am - February 12, 1:00 pm
Online Delivery
£295

Everything is Problem Management - or should be! Problem Managers have frequently been the poor relations in ITSM, given an impossible task and few resources to work with. This masterclass will show you how to add value in the most difficult of circumstances!

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Webinar – Getting started with blending best practice frameworks

February 11, 1:00 pm - 2:00 pm
Online Delivery
Free

DevOps, Agile (40+ flavors), ITSM (6 at least flavors), BRM, new ways of leading or managing, digital, cloud, and more as a new movement for leaders seems to appear daily. Which framework to adopt? Which to blend? Are they really the same in terms of outcomes?

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Online Masterclass – ITIL 4 in Action Simulation

February 18, 9:30 am - 4:00 pm
Online Delivery
Free

This simulation is a powerful way to stimulate a new way of thinking within the IT Organisation. It helps employees better understand how to improve their own way of working from where they are now (traditional Service Management) towards a more Agile Service Management approach.

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SM Forum: Service Management and the Cloud

February 24, 10:00 am - 1:00 pm
Online Delivery
Free

In this new online Service Management Forum, industry leaders from Forrester, Microsoft, ServiceNow and the Cloud Credential Council will discuss the obstacles we face in truly embracing the benefits of a more automated and agile future, and then open the floor for attendees to share their own experiences.

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Online Masterclass – Value Stream Mapping

February 25, 9:30 am - 4:30 pm
Online Delivery
£295

Value Stream Mapping (VSM) is a technique from lean to visualise what you are doing versus what you think is a better way or what you really should be doing. We will use your ways of work or process challenges as the VSM examples such that you can take-away and perform a VSM exercise.

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March 2021

Online Masterclass – The Kanban Method

March 4, 9:30 am - 4:30 pm
Online Delivery
£295

We discuss what Kanban is, how it compares to other management tools and how it is practiced. We'll help you understand who you are, where you are within your organisations network of services, what you can do to improve your service performance and your organisations fitness for purpose.

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Webinar – Getting started with Business Continuity

March 4, 1:00 pm - 2:00 pm
Online Delivery
Free

Facilitated by Daniel Breston, who first began studying business continuity when a hurricane took away his data centre, this webinar will explore how to alter the perception of continuity into a true supportive culture. 

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Online Masterclass – Major Incident Management

March 11, 9:30 am - March 12, 1:00 pm
Online Delivery
£295

Discover how to create a flexible major incident process that restores service as quickly as possible; what you need to be doing in order to avoid stress and chaos, and effectively deal with any major incident that arises; plus much more in our dedicated Major Incident Management masterclass.

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Webinar – Getting started with a Cloud Centre of Excellence (CCOE)

March 11, 12:00 pm - 1:00 pm
Online Delivery
Free

This webinar will explain what a CCOE is and how to establish one that will be effective and which delivers results. Also, find out why you should not outsource a CCOE, and how to get started with developing a CCOE for your own organisation.

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