In the rapidly evolving world of technology, AI's prowess in software licensing and cloud subscriptions is transforming business landscapes. But, like any powerful tool, it comes with its own set of challenges.
This webinar offers an in-depth look into renewing ITIL certifications. As ITIL represents the globally recognised Best Practice framework for IT Service Management, it's essential for IT professionals to keep their certifications current.
This webinar will describe Vodafone's journey to evolution from Problem Management to Reliability Management, the initiatives launched and future plans. When we look back a couple of years, the way our problem management process was set up was very reactive, with outdated practices, and we were not fully leveraging our opportunities nor addressing glaring gaps in terms of global reach.
ITIL 4 has brought the concept of value streams in the centre of service management. Indeed, service management practices only create value in the context of organization-wide value streams, never in isolation.
During this webinar, Rafal will present design thinking: an approach for designing user-centred products, services and processes.
This practical session will provide best-practice tips to help make best use of the LinkedIn platform - using the tools you already have, with no paid upgrades needed.
Join us for an insightful webinar, where we’ll dive deep into how IT Service Management (ITSM) can become a game-changer in your organisation's Digital Transformation journey. We’ll explore how ITSM can move beyond its traditional operational role to become a powerful strategic partner, driving innovation and aligning IT with your core business goals.
Join us for an insightful webinar on PeopleCert’s Accredited Tool Vendor (ATV) Programme, designed to provide businesses with a list of accredited tool vendors that create and implement ITSM tools aligned with ITIL best practices. This programme offers authoritative confirmation by PeopleCert that vendors’ teams and tools adhere to ITIL standards, instilling trust and confidence in end customers.
Reflecting on a decade of progress and challenges in Problem Management, we recognise significant strides that have been made, along with some obstacles that have been encountered. As we look ahead, we identify future directions that will shape the evolution of Problem Management.
This webinar focuses on connecting the various disciplines in IT management, breaking down the silos to optimise and streamline IT management.
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