Following the completion of a successful pilot, itSMF UK’s mentorship programme is now live. The scheme, which is available to members for FREE, encourages and supports mentees to identify their key goals and objectives, and align them with standard industry roles. We then aim to match the mentee with a mentor who has the appropriate skills, knowledge and experience to aid and drive their personal development. |
In keeping with the ITIL guiding principle of ‘start where you are’, the mentee does not have to be straight out of school or university; they might be looking to make a change in career direction or explore a new and unfamiliar area of ITSM. There are always transferable skills; however it has been proven that those with a mentor go farther, faster.
PSMF and complementary resources
This programme has been designed to complement the resources already available for those new to service management, such as the ITIL 4 Overview, the two-part Introduction to ITSM programme and the skills mapping tool, PSMF.
PSMF Personal is free to members and offers self-assessment, individual profiles, skill gap analysis, and comparison with standard industry roles. It is part of the onboarding requirement that mentees complete the free PSMF skills assessment so that the resulting profile and content can provide input for the mentoring sessions and help to match them to the most appropriate mentors. Further information on PSMF can be found here.
Next steps
Any members interested in being mentored are invited to view the FAQs via the link below and then submit an application.
More information on the mentorship scheme.

itSMF UK
itSMF UK is the country’s leading membership association for service management professionals – with members ranging from individual service management practitioners to large multi-national organisations.
We have spent the last three decades helping ITSM professionals both to be better and to do better. As the first of an international network of itSMF chapters, we continue to enrich the working lives of our members through our conference and events, professional guidance, focused content, annual awards, competency management, leadership council, member groups, and new communities of practice.
View our membership video or visit us at www.itsmf.co.uk