Europe’s leading service management conference

ITSM23, our annual Conference and Awards, returns to Reading on 13-14 November 2023.

With more than 50 presentations from across the industry plus the Professional Service Management Awards, ITSM23 offers a plethora of great content, discussions and networking opportunities.

Join us for:

Four tracks of first-class content from leading advocates of service management
Flexible agenda format: jump between tracks as you wish
Video recordings of the sessions you miss
Sunday networking reception
Round-table discussions
Face-to-face networking and interaction
Our PSMA23 annual awards gala dinner.

For the full Conference experience we recommend the two-day conference pass but, if time is very limited, a one-day pass is also available for either Monday or Tuesday. Our Sunday night networking reception is included in a two-day or Monday pass and you can also purchase a ticket to the awards gala dinner on the Monday evening.

We look forward to seeing you there.

UPDATE 8/11/23

BOOKING IS NOW CLOSED FOR CONFERENCE AND THE PSMA23 AWARDS DINNER.

*Click on the Attendee Selections tab for prices. Members, remember to log in first

Check out the full agenda in our Conference Guide…

KEY DATES FOR YOUR DIARY…

31st March 2023
Call for ITSM23 speakers is now closed – keep an eye out for information about next year’s call for speakers!

15th June 2023
PSMA23 call for award nominations is now closed; check out the finalists – View details

12th November 2023
Join us at Club 106 in the Madejski Stadium for our pre-Conference reception – fine company, food and drink from 7pm.

13 – 14th November 2023
ITSM23 – hope to see you there! Check out the preview guide here and plan your personal agenda!

Getting to ITSM23

By road: From Junction 11 of the M4, follow signs towards Reading. Madejski (Select Car Leasing) Stadium is on your left-hand side after less than a mile and there is ample free parking. SatNav post code is RG2 0FL.

By rail: The venue is a 10 minute drive from Reading Station by Greenwave bus or taxi, or a 25 minute walk from the new Reading Green Park Station. Readybikes can also be hired at Reading Station.

By air: The nearest airport is London Heathrow, with RailAir buses to Reading Station.

PSMA23

Our Professional Service Management Awards (PSMA) highlight the achievements of the ITSM industry’s leading lights, those whose dedication, commitment and imagination deserve to be celebrated.

Congratulations to all of our finalists, there has to be a winner but you should all be proud of your achievements!

The Awards ceremony was hosted on the 13th November and details of all our finalists and winners can be found via the link below.