Within 24 hours of each ‘live’ event, members are able to access webinar recordings on-demand via the Member Area. You can find details of upcoming events here and a list of the current webinar recordings below – new events are added regularly so please check back for updates:
“Getting started with….” Series
- Agile Service Management, Richard de Kock
- Business Relationship Management, Jonathan Boyd
- Change & Release Management, John Noctor
- Continual Improvement, Ian MacDonald
- Digital Transformation / Evolution, Richard de Kock
- Experience Level Agreements (XLA), Neil Keating
- IT Service Continuity Management, Paul Love
- ITIL 4 Create, Deliver & Support, Barclay Rae
- ITIL 4 Digital & IT Strategy, Erika Flora
- ITIL 4 High-Velocity IT, Mark Smalley
- Kanban Method, Matt Turner
- Knowledge Management, Laura Lockley
- Major Incident Management, Andrew Vermes
- Post Incident Reviews, Andrew Vermes
- Problem Management, Andrew Vermes
- Service Catalogue, Barclay Rae
- Setting a strategic direction & capability for your Service Desk, John Noctor
- Site Reliability Engineering, Barry Corless
- Supplier Management, Barry Corless
- The 5 customer service taboos….and how to prevent them!, Chris Markiewicz
- VeriSM, Claire Agutter
Special Interest Groups
- What does ITIL 4 mean for Problem Management? Barry Corless & Claire Burn
Sponsored Events
- 7 Practical ITIL 4 tips for Service Professionals, Barclay Rae & ManageEngine
- Automate Network Operations. Shift-Left. Empower Service Management. Barclay Rae & NetBrain Technologies